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Right of withdrawal


Our company offers its customers the guarantee "satisfied or reimbursed". If you are not satisfied with the goods received, you can send it back, as required by current legislation (D. Lgs.n°206/2005 ) within 14 working days from receipt.

1. Send a registered letter a/R within 14 days from the receipt of the goods at the address: Tts (Silamp), Via Martinelli 57A ,20030 Senago, Milano (MI)
Written and signed declaration of intention to exercise the right of withdrawal indicating the code/the article/s for which you request the withdrawal;
2. You will receive an email confirmation from our operators, after which they can proceed with the return of the goods.

The products must be returned intact, placed in their original packaging complete in all its parts (box, certificates, tags, etc.) and with adequate external packaging carefully sealed.

Transport costs for returns are the responsibility of the purchaser.

If the product is returned to us not in compliance with the points listed above will be refunded in partial measure, in our sole discretion in accordance with the conditions of wear of the product,the packaging, and the contents of the box

By exercising the right of withdrawal, you can choose between one of the following
- replacement of the goods
- refund of money, and only through trackable methods, the reimbursement concerns the price of the product and will be made within 3 days from the receipt of the returned goods, subject to the prior verification of the integrity.

In all cases of returning goods, transport costs are borne by the Customer. In the case of return of defective goods under warranty, the costs of delivery for the replacement product at our expense.
Pursuant to article D. Lgs.n°206/2005 on the protection of consumers in respect of distance contracts, the Consumer has the right to withdraw from the distance selling contract, without any penalty and without specifying the reason, within the term of 14 working days from the day of receiving the physical Product.
For distance contracts means that the buyer and the seller are not physically present at the time of delivery of the goods. All delivered items in the store are not covered in the distance selling or mail order because the purchaser has the power and the right to inspect the goods before the sale.
The Right of withdrawal must be exercised by sending within the deadline referred to above under penalty of forfeiture, a written communication by registered letter with acknowledgment of receipt (A/R) that express the desire to withdraw from the contract.
This communication should be addressed to
TTS srls (Silamp) Via Martinelli 57A Senago 20030 Milano
The communication can be sent within the same term, by e-mail,fax or telegram, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.
If the Consumer exercises the right of withdrawal, shall provide at His own expense to return the goods and INTEGRA NOT USED (in its original packaging) and FULL OF SEALS from the ORIGINAL (closed and not tampered with) where it is provided by the manufacturer or by the distributor.
The return of the product shall occur no later than the deadline of 10 working days at the registered office of the Seller and delivered during the hours and days of opening to the Public.
In no case will be accettatati products and packages made in cash or in port assigned.
In case of doubt on the integrity of the returned product, the Seller reserves the right to make a check on the functioning of the product through an Authorized Service Center.
If the right of withdrawal' was exercised in accordance with the instructions, the Seller will refund for free the amount paid for the purchase of the product within a period of 30 days from the date on which the Seller became aware of the exercise of the right of withdrawal by the consumer.

The Right of withdrawal can not be exercised for contracts:
1) the provision of goods and services whose price and' tied to fluctuations in the financial market outside the supplier and' in control.
2) supply of goods made to specifications or clearly personalized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly.
3) the supply of audiovisual products or computer software which were unsealed by the Consumer.
4) products not available from the supplier at the time of ordering on-line and purchased on specific order of the Consumer.
5) products with obvious signs of wear or use which does not allow then the resale of the product to other Customers

The Seller reserves the right to demand for other goods not related to the categories mentioned above, the express waiver of the right of withdrawal by the Customer prior to the conclusion of the purchase contract.
The right of withdrawal is exercisable only by Customers, consumers who purchase with a receipt.
Customers who purchase with an invoice using a VAT number cannot exercise the Right of withdrawal, as the purchase of the product is included in the professional activity, and this law applies only to non-professional users.